This course is suitable for professionals working in health, social care, education, and support environments who may encounter distressed or escalating behaviour. It is ideal for staff at all levels who have a responsibility to maintain safety, dignity, and least-restrictive practice.

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In this session we will explore:

• Understanding Crisis and prevention

• Why behaviour happens

• Recognise early warning signs

• How escalation develops

• The Altriss C.A.L.M. Approach

• Practical de-escalation tools

• A clear understanding of behavioural escalation

• Practical Techniques to stay calm under pressure

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We will be looking at what crisis actually is, and how prevention plays a key role. Because as we’ll explore, crisis doesn’t usually come out of nowhere, there are often early indicators that we can recognise and respond to.

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From there, we’ll explore why behaviour happens, moving beyond what we see on the surface, and beginning to understand what might be driving distress underneath.

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We’ll then look at how escalation develops over time, using a simple framework that helps us recognise where someone is in that process,  and importantly, where we can intervene most effectively.

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After that, I’ll introduce you to the Altriss C.A.L.M. approach,  a clear, practical structure to guide your response in real situations, particularly when things begin to escalate.

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We’ll also focus on practical de-escalation tools — what to say, how to communicate, and how small changes in your approach can make a significant difference.

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Throughout the session, there’s a strong focus on real-world application — not just understanding concepts, but knowing what to do in the moment.

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